MICROSOFT SUED IN CALIFORNIA OVER XBOX 360 HARDWARE FAILURES

Chandler

Chandler

New member
Class action lawsuit may force Microsoft to implement a refund program and surrender profits from the Xbox 360.


More reliable Xbox 360s are starting to trickle onto the market, but the fallout from the "red rings of death" remains. Now they're facing a class action lawsuit in California.

Kotaku (via Daily Games News) is reporting that the lawsuit was filed under California's consumer protection statutes, and alleges that Microsoft knew that the system would suffer a 50 percent failure rate, but concealed the knowledge to compete with the Nintendo Wii and the PlayStation 3. The suit cites articles from sources such as VentureBeat and Yahoo! to support its claims.

If Microsoft loses the suit, they will potentially have to implement a refund program in California as well as surrender profits relating to Xbox 360 sales. But even if they win, it doesn't look like Microsoft will be allowed to forget about the unreliability of the Xbox 360 anytime soon. But the question is, should they be?

Credits to SYN Chandler XL, 1UP
 
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MABUHAY KA

MABUHAY KA

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It wasnt really a secret,it was mentioned on attack of the show and xplay on g4 tv,was also in game informer and some other mags also.Microsoft new about it-thats why they extended the warranty-so no microsoft is not liable.I bought mine knowing about the 50 percent failure rate and so did anyone else that got one in the last year its common knowledge.Microsoft sucks,they have always made shotty stuff or copied mac operating system.Thats why I never understood why the 360 was so popular and why they werent being sued all the time.If you go on the xbox forums there is tons of posts about it.
 
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XGC Brad Mayhem

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50% failure rate sounds about right. in a year i have gone through 4 xbox elites with various problems. first it was the laser scratching games etc. next the av reciever or whater. then a harddrive failure but now after about 5 months (touch wood) i have got a good xbox elite.

i've been lucky enough to be able to take the broken xbox back to the store whenever i've had a problem and i've been given a new box there and then.
 
Romance

Romance

New member
XGC MABUHAYKA said:
It wasnt really a secret,it was mentioned on attack of the show and xplay on g4 tv,was also in game informer and some other mags also.Microsoft new about it-thats why they extended the warranty-so no microsoft is not liable.I bought mine knowing about the 50 percent failure rate and so did anyone else that got one in the last year its common knowledge.Microsoft sucks,they have always made shotty stuff or copied mac operating system.Thats why I never understood why the 360 was so popular and why they werent being sued all the time.If you go on the xbox forums there is tons of posts about it.
Click to expand...

Microsoft concealed it from the public. That Attack of the show somehow got wind of the info and broad casted it.
 
SYN PLAGUE

SYN PLAGUE

New member
Ha ha, they may have Microsoft finally pay up, but with their money things can easily be swung in their favor.

They do refund you a little bit however...they give you a one month for free....
 
XGC V3RDICT

XGC V3RDICT

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Coming in everyone should have known the 360's weren't going to be reliable, but yet they still bought them. There is always two sides to a product, the good and the bad. Obviously the bad would be that they weren't going to be reliable and that it wasn't a finished product because Microsoft is all about QUANTITY and not QUALITY, basically beating Sony and Nintendo to the market. The good side being that you're getting a community with Xbox being that more people play live than PSN, to where somebody is always playing a game on live. More people purchase 360's so its more than likely your best friend will have one.

I think Microsoft has to finally pay its price for rushing. Horrible product outcome but profit wise is still good. Once again quantity over quality, this can be proven by that graphically, 360 games, could be enhanced if they switched from DVD to Blu-Ray. Also in a interview with one of the Xbox developers he said they weren't worried about rushing the future of graphics, they were happy with what game developers were handing them.

I've gone through 3 Xbox 360's. The first one I bought lasted me no more than 6 months. I didn't receive the red lights. But optic laser went out and wasn't reading the discs. So I exchanged it and got a new one. The same exact thing happened to me in no later than 2 months. So this time I said forget it. I'm just going to step it up a notch. So I grabbed a 360 Elite. I'm happy with it so far. Its lasted me 4 months. I think I have an Elite with the Falcon chip in it.

I hear it all the time but people always ask "Why do you buy the product when you know it isn't always going to be full functional?" My answer is that I'd rather spend my money on it and enjoy what it has to offer, than sit around waiting for a product that has a 100% fail proof rate. Nothing is perfect. Might as well enjoy it while it lasts. In my mind I don't think Microsoft will ever fix the issues with it, more likely just prolong the problem so it doesn't happen so quickly.
 
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XGC NEOCON

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So I guess when they develop the next gen they'll sit on it for years instead of quickly releasing it to a demanding public. They've done alot to rectify the current problems all for naught when it comes to appeasing their critics. I sense alot of anti microsoft sentiment thats really at the root of the lawsuit. Its called player hating. Dont forget its a gaming console, its not like they endangered public safety by putting out an unsafe car. If they were catching on fire and burning peoples houses down you might have a case. Lastly if don't like Microsoft you can always go out a support mom and pop companies like Sony or Nintendo.
 
XGC V3RDICT

XGC V3RDICT

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Microsoft will always try to beat the market. Even with a new console, they would still only get it 75% done and then release it. As the buyers in this era will always want the newest technology. If its new, you gotta have it. I'm not saying that's everyone, but majority of the people will always want whats hot and whats new, even if its from Microsoft and not fully finished.
 
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XGC Evol

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I think if microsoft took its time making and fixing all the problems they have before they sent it out they would have better service people would buy more of it because its reliable, the only reason why they sent it out in the first place was because there were having compitition with the PS3. I think it was only a matter of time before they got sued. its what they deserve for not fixing there products, because right now my xbox is messed up it wont read any of the discs and i have to pay $100 for there problem.
 
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XGC OompaLoompa

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This is just a case of some lawyer trying to milk the gravy train for a large amount of money for himself. Simply said, I've looked at the california statutes, and safe to say it sickens me that this statute can be implemented for something that was common knowledge to everyone BEFORE its release.

It would then be a case of buyer beware, which shifts the entire fault to the consumer for purchasing an iffy product, not the producer, that's true free market capitalism, where if the product is questionable in its worth, people don't buy it.

I knew when I bought a 360 in June of last year, I was playing with fire, and lo and behold I've gone through 5 360s now, I'm just lucky the fact that I take excellent care and am smart enough to purchase a warranty that not only works, but I made sure it worked by reading the fine print.

This is nothing more than the attempt of a bunch of butthurt people who were....questionable in their use of common sense and lacking in actual consumer values to not only get back at microsoft for a perceived wrong, but cash in on it. And a group of ambulance chasing attorneys that kiss their arses saying they will make all their wrongs right, but in the end will claim a large chunk of whatever is made, if anything is made.

Hopefully, the judge who is presiding over this actually has a brain and just listens, talks down to the plaintiffs, and throws this out.....but then again, we are talking California, and California's slate of judges tend to be anti-capitalist, pro-lack-of-common-sense kinda people, so I don't put a lot of stock into that possibility.
 
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XGC Evol

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yeah but still the warrenty expires and you have to end up paying why would you want to pay OR KEEP GETTING A NEW XBOX every half a year or whatever. while you can have a good xbox that can last for a good while like for 2 years. Yes i know about the wear and tear policy but still an xbox should last a while before you have to send it in to get it fixed
 
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blue fang42

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My disc scanner broke, it doesn't read any discs and I've been playing demos and Castle Crashers on another account for a long while now, waitin for a box to send my 360 back to m$ so I can get a new box, that will eventually fail

the only reason I keep with the 360 is because of the fantastic XBL and great games that I have gotten for it, the system however, sux
 
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