I think he means because you don't have a UserGroup Banner showing you are in KoG. This is because KoG Dark Army is a new clan. There will be a banner in the near future.
Im getting my account and flaming helmet soon Those idiots at microsoft, support didnt give me my account even though i enterd everything right ill be on WoW for now so make a trial account on WoW and goto the server maelstrom and add ezyo.